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Service Definition
Service Definition
Customer Experience (CX) journey mapping to understand the unmet needs of the customers for creating the solutions to address those needs by creating a shared value for the customers, company, and society.
Researches show that customer satisfaction truly matters in pharma, even with great drugs.*
And to increase customer satisfaction, there are some scientific methods that could be applied under the Cx Journey Mapping.
What Are We Going to Deliver?
What Are We Going to Deliver?
The end product will include the following:
What are the unmet needs of the customers?
How to meet those unmet needs (content, services,... Etc.)
Gaps in meeting the customer needs
Implementation roadmap to close those gaps
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