Defining the global Omnichannel Strategy and Ecosystem roadmap, including the Customer Data, Digital Channels, Content, Analytics, and Capability Building dimensions.

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Planning and execution support on enabling global Omnichannel solutions across regions/countries. 

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Defining the right digital strategies, tools, and capabilities for the companies to transform from the traditional way of working to a digitally driven one via leveraging digital in the right way.

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Customer Experience (CX) Transformation is the cultural, organizational, and operational transformation & change management to drive customer-centric culture across the company.

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Customer Experience (CX) journey mapping to understand the unmet needs of the customers for creating the solutions to address those needs by creating a shared value for the customers, company, and society.

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Defining the global/regional or local Omnichannel Marketing organizations to maximize the use of omnichannel aligned with the business and customer priorities.

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Identifying the existing omnichannel capabilities aligned with the business and customer priorities and benchmarking them against the industry standards to identify the current level of Omnichannel maturity.

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Identifying the content needs aligning with the business and customer priorities to create and publish the right content to the right customers.

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Creating the capability building/training programs aligned with the Omnichannel Marketing capabilities identified by the company.

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Designing and building global Centre of Excellence (CoE) functions working on the Commercial Operations domain specialized in Pharma.

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Global policy, SOP creation, and deployment planning support for Marketing Operations in Pharma.

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Execution of the tactics in Omnichannel and Marketing operations, including but not limited to digital/omnichannel marketing campaigns, content creation, and deployment... etc.

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Planning and executing the spin-off and merger of the global Commercial Operations functions in the Pharma industry.

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Creating global modular content that could be customized with minimum effort to be used in different digital channels on regional/local levels.

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The "one-stop shop" modular web portal solution specifically designed for Healthcare Professionals (HCPs), including the most up-to-date medical information, services, and tools for HCPs to meet their unmet medical information/services needs by Pharma companies.

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The "one-stop shop" modular web portal solution specifically designed for Patients, including the most up-to-date disease information, supporting materials, services, and tools for Patients to meet their unmet medical information/services needs by Pharma companies.

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ConnectForHealth is a global unbranded digital content service, providing ready-to-use engaging bite-sized un-branded digital content that could be published through multiple digital channels, including social media, HCP portals, Patient portals, other websites, emails...

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Global "end-to-end" service to broadcast live and on-demand webinars in multiple languages across multiple countries, including two-way interaction options aligned with Pharma standards and rules.

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Congresses Highlights is a global "end-to-end" service to share the hot news and short video interviews of the participant KOLs with the HCPs via digital newsletter format during congresses and symposiums.

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